We apologize for the shipping delay. It looks like the order shipped the same day it was placed, however we see in the 'tracking details' on the UPS website that the shipment was marked 'undeliverable' on the 15th. It was then rerouted to a local 'UPS Store AccessPoint' for pickup. That UPS store is located at 825 Roosevelt Trail in Windham. Incase you needed more info, we have also sent you an email with screen shots from UPS.